Call center success essential skills for CSRs

Saved in:

Bibliographic Details
Main Author:	Finch, Lloyd C
Format:	Book
Published:	Menlo Park, Calif. Crisp Learning 2000
Series:	A Crisp Fifty-Minute series book
Subjects:	Telephone etiquette Call centers
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


LEADER	00000n a2200000 a 4501
001	wils-327366
020	#	#	\|a 1560525789 (pbk.)
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HE8788 \|b .F56 2000
100	1	#	\|a Finch, Lloyd C
245	1	1	\|a Call center success \|b essential skills for CSRs \|c Lloyd C. Finch
260	#	#	\|a Menlo Park, Calif. \|b Crisp Learning \|c 2000
300	#	#	\|a vi, 120 p. \|b ill. \|c 26 cm
490	1	#	\|a A Crisp Fifty-Minute series book
504	#	#	\|a Includes bibliographical references (p. 118-119)
650	#	0	\|a Telephone etiquette
650	#	0	\|a Call centers
840	#	#	\|a Fifty-Minute series
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=327366
964	#	#	\|c BOK \|d 01
998	#	#	\|a 00260##a002.8.2\|\|00260##b002.8.4\|\|00260##c002.7.6\|\|00300##a003.4.1\|\|00300##b003.6.1\|\|00300##c003.5.1\|\|