Menghadapi orang bermasalah 24 pengajaran untuk memperlihatkan yang terbaik dalam semua orang

• Main Authors: Brinkman, Rick (Author), Kirschner, Rick (Author)
• Other Authors: leo, Ann Mean (Translator), Adibah Amin (Editor)
• Format: Book
• Language: Malay; English
• Published: Kuala Lumpur McGraw Hill 2005
• Series: McGraw-Hill Pendidikan Profesional
• Subjects: Interpersonal communication; Interpersonal relations; Problem employees
• Online Access: Click Here to View Status and Holdings.

 Menghadapi orang bermasalah provides specific strategies and actions you can take to understand difficult people, recognize why they act the way they do, and influence them to change their behavior toward the positive. Written by Doctors Rick Brinkman and Rick Kirschner, today's most respected authorities on the subject, this concise and results-driven guide will tell you everything you need to know about: * Forces that compel people to be difficult * How to listen to understand-and speak to be understood * The essential skills of blending and redirecting * The Ten Most Unwanted Behaviors