Customer Service BULDING SUCCESSFUL SKILLS FOR THE TWENTY FIRST CENTURY

Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing wit...

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Bibliographic Details
Main Author: Lucas, Robert W. (Author)
Format: Book
Language:English
Published: Boston McGraw-Hill 2005
Edition:THIRD EDITION
Subjects:
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