Customer Service BULDING SUCCESSFUL SKILLS FOR THE TWENTY FIRST CENTURY
Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing wit...
Saved in:
Main Author: | |
---|---|
Format: | Book |
Language: | English |
Published: |
Boston
McGraw-Hill
2005
|
Edition: | THIRD EDITION |
Subjects: | |
Online Access: | Click Here to View Status and Holdings. |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Be the first to leave a comment!