Customer Service BULDING SUCCESSFUL SKILLS FOR THE TWENTY FIRST CENTURY

Customer Service BULDING SUCCESSFUL SKILLS FOR THE TWENTY FIRST CENTURY

Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing wit...

Full description

Saved in:
Bibliographic Details
Main Author: Lucas, Robert W. (Author)
Format: Book
Language:English
Published: Boston McGraw-Hill 2005
Edition:THIRD EDITION
Subjects:
Customer services
Online Access:Click Here to View Status and Holdings.
Tags: Add Tag
No Tags, Be the first to tag this record!

MARC

LEADER 00000nam a2200000#i 4501
001 wils-324568
005 201825125111
008 t2005 a 001 ENG D
020 # # |a 0072938056 
020 # # |a 9780072938050 
040 # # |a UiTM  |e rda 
041 0 # |a eng 
090 0 0 |a HF5415.5  |b .L83 2005 
100 1 # |a Lucas, Robert W.  |e author 
245 1 0 |a Customer Service  |b BULDING SUCCESSFUL SKILLS FOR THE TWENTY FIRST CENTURY  |c Robert W. Lucas 
250 # # |a THIRD EDITION 
264 # 1 |a Boston  |b McGraw-Hill  |c 2005 
264 # 4 |c ©2005 
300 # # |a xvi, 416 pages  |b some colour illustrations  |c 26 cm 
336 # # |a text  |2 rdacontent 
337 # # |a unmediated  |2 rdamedia 
338 # # |a volume  |2 rdacarrier 
504 # # |a Includes bibliographical references (p. 406-408) and index 
520 # # |a Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel. 
526 0 # |a OCS705  |b OM772  |5 FBM 
526 0 # |a Customer Service Management  |b Master of Customer Service Management  |5 Faculty of Business and Management 
526 0 # |a OCS461  |b BA234  |5 FBM 
526 0 # |a Customer Service Principles  |b Bachelor of Customer Service Management (Hons.)  |5 Faculty of Business and Management 
526 0 # |a OCS562  |b BA234  |5 FBM 
526 0 # |a Customer Retention and Service Recovery  |b Bachelor of Customer Service Management (Hons.)  |5 Faculty of Business and Management 
650 # 0 |a Customer services 
856 4 0 |z Click Here to View Status and Holdings.  |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=324568 
964 # # |c BOK  |d 01 
998 # # |a 00250##a006.2.2||00250##b006.2.2||00264#1a006.2.2||00264#1b006.2.2||00300##a006.2.2||00300##b006.2.2||00300##c006.2.2||00520##a006.2.2||00520##b006.2.2|| 

Similar Items