Customer Service BULDING SUCCESSFUL SKILLS FOR THE TWENTY FIRST CENTURY
Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing wit...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Boston
McGraw-Hill
2005
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| Edition: | THIRD EDITION |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Summary: | Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel. |
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| Physical Description: | xvi, 416 pages some colour illustrations 26 cm |
| Bibliography: | Includes bibliographical references (p. 406-408) and index |
| ISBN: | 0072938056 9780072938050 |
CUSTOMER SERVICE SKILLS FOR SUCCESS