Customer service how to achieve total customer satisfaction

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Bibliographic Details
Main Author: Peel, Malcolm
Format: Book
Published: London Kogan Page 1987
Online Access:Click Here to View Status and Holdings.
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MARC

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020 # # |a 1850913056 
040 # # |a DLC  |c DLC  |d DLC 
090 0 0 |a HF5415.5.P44 1987 
100 1 # |a Peel, Malcolm 
245 1 1 |a Customer service  |b how to achieve total customer satisfaction  |c Malcolm Peel 
260 # # |a London  |b Kogan Page  |c 1987 
300 # # |a 197 p.  |c 23 cm 
856 4 0 |z Click Here to View Status and Holdings.  |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=32433 
964 # # |c BOK  |d 01