Customer satisfaction how to maximize, measure, and market your company's "ultimate product" ack Hanan, Peter Karp

Customer satisfaction how to maximize, measure, and market your company's "ultimate product" ack Hanan, Peter Karp

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Bibliographic Details
Main Author: Hanan, Mack
Other Authors: Karp, Peter
Format: Book
Published: New York, NY American Management Association 1989
Subjects:
Customer services
Consumer satisfaction
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xiv, 193 p. ill. 24 cm
ISBN:0814459447

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