Keep the customer! making customer service your competitive edge

Saved in:

Bibliographic Details
Main Author:	Desatnick, Robert L
Format:	Book
Published:	Boston Houghton Mifflin 1990
Subjects:	Customer relations Customer services
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


LEADER	00000n a2200000 a 4501
001	wils-32421
020	#	#	\|a 0395538092
040	#	#	\|a DLC \|c DLC \|d DLC
090	0	0	\|a HF5415.5 \|b .D47 1990
100	1	#	\|a Desatnick, Robert L
240	1	1	\|a Managing to keep the customer
245	1	1	\|a Keep the customer! \|b making customer service your competitive edge \|c Robert L. Desatnick
260	#	#	\|a Boston \|b Houghton Mifflin \|c 1990
300	#	#	\|a xiii, 182 p. \|b ill. \|c 21 cm
500	#	#	\|a "Originally published in slightly different form with the title: Managing to keep the customer"--T.p. verso.
504	#	#	\|a Includes bibliographical references (p. [169]-172) and index.
650	#	0	\|a Customer relations
650	#	0	\|a Customer services
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=32421
964	#	#	\|c BOK \|d 01
998	#	#	\|a 00260##a002.8.2\|\|00260##b002.8.4\|\|00260##c002.7.6\|\|00300##a003.4.1\|\|00300##b003.6.1\|\|00300##c003.5.1\|\|00500##a002.17.2\|\|