Keep the customer! making customer service your competitive edge
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| Main Author: | |
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| Format: | Book |
| Published: |
Boston
Houghton Mifflin
1990
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Item Description: | "Originally published in slightly different form with the title: Managing to keep the customer"--T.p. verso. |
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| Physical Description: | xiii, 182 p. ill. 21 cm |
| Bibliography: | Includes bibliographical references (p. [169]-172) and index. |
| ISBN: | 0395538092 |
Managing to keep the customer how to achieve and maintain superior customer service throughout the organization