Front-line customer service 15 keys to customer satisfaction
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| Main Author: | |
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| Format: | Unknown |
| Published: |
New York
Wiley
1990
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | viii, 280 p. 25 cm |
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| Bibliography: | Includes bibliographical references (p. 269-276) and index. |
| ISBN: | 0471516163 |
Frontier-line customer service 
QUALITY CUSTOMER SERVICE FOR FRONT LINE STAFF