The service advantage how to identify and fulfill customer needs

The service advantage how to identify and fulfill customer needs

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Bibliographic Details
Main Author: Albrecht, Karl
Other Authors: Bradford, Lawrence J
Format: Book
Published: Homewood, Ill. Dow Jones-Irwin 1990
Subjects:
Customer services
Consumers > Research
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:ix, 240 p. ill. 24 cm
Bibliography:Includes bibliographical references.
ISBN:1556232470

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