Service operations management improving service delivery

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Bibliographic Details
Main Author:	Johnston, Robert
Other Authors:	Clark, Graham
Format:	Unknown
Published:	Harlow, England; New York FT/Prentice Hall 2005
Edition:	2nd ed
Subjects:	Service industries > Management
Online Access:	Click Here to View Status and Holdings.
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MARC


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040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HD9980.5 \|b .J647 2005
100	1	#	\|a Johnston, Robert
245	1	0	\|a Service operations management \|b improving service delivery \|c Robert Johnston and Graham Clark
250	#	#	\|a 2nd ed
260	#	#	\|a Harlow, England; \|a New York \|b FT/Prentice Hall \|c 2005
300	#	#	\|a xix, 496 p. \|b ill. \|c 25 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Service industries \|x Management
700	1	#	\|a Clark, Graham
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=324159
964	#	#	\|c BOK \|d 01
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