Service operations management improving service delivery
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Published: |
Harlow, England; New York
FT/Prentice Hall
2005
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| Edition: | 2nd ed |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xix, 496 p. ill. 25 cm |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0273683675 |
Service operations management improving service delivery