Management meeting and exceeding customer expectations

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Bibliographic Details
Main Authors: Plunkett, W. Richard Warren Richard (Author), Allen, Gemmy (Author), Attner, Raymond F. (Author)
Format: Unknown
Published: Mason, Ohio Thomson/South-Western 2005
Edition:8th ed.
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Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xxvi, 742 pages some colour, illustrations 27 cm
Bibliography:Includes bibliographical references and index
ISBN:0324259131
9780324259131