Managing Effectively, customer service, continuous improvement,innovation and change

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Bibliographic Details
Main Author: Saville, James
Format: Book
Published: London Prentice Hall 2002
Subjects:
Online Access:Click Here to View Status and Holdings.
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001 wils-318265
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090 0 0 |a HF5415.5  |b .S28 2002 
100 1 # |a Saville, James 
245 1 0 |a Managing Effectively, customer service, continuous improvement,innovation and change  |c James Saville (et. al. ...) 
260 # # |a London  |b Prentice Hall  |c 2002 
300 # # |a x,. 293 p  |b ill  |c 25 cm 
504 # # |a Includes bibliographical references and index 
650 # 0 |a Organizational effectiveness  |x Management 
650 # 0 |a Organizational change  |x Management 
650 # 0 |a Customer relations  |x Management 
856 4 0 |z Click Here to View Status and Holdings.  |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=318265 
964 # # |c BOK  |d 01 
040 # # |a Shah Alam