Business success through service excellence
'Business Success through Service Excellence' enables companies to embark on a journey that will transform their business and help them become a more customer centric organization in order to achieve competitive advantage.
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| Main Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
Oxford
Elsevier Butterworth-Heinemann
2004
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Business Success Through Service Excellence
Achieving excellence through customer service
Customer Service A Practical Approach
