Business success through service excellence

Business success through service excellence

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'Business Success through Service Excellence' enables companies to embark on a journey that will transform their business and help them become a more customer centric organization in order to achieve competitive advantage.

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Bibliographic Details
Main Authors: Clark, Moira K. (Author), Baker, Susan 1958- (Author)
Format: Book
Language:English
Published: Oxford Elsevier Butterworth-Heinemann 2004
Subjects:
Customer services
Online Access:Click Here to View Status and Holdings.
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MARC

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