Business success through service excellence
'Business Success through Service Excellence' enables companies to embark on a journey that will transform their business and help them become a more customer centric organization in order to achieve competitive advantage.
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| Main Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
Oxford
Elsevier Butterworth-Heinemann
2004
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| 100 | 1 | # | |a Clark, Moira K. |e author |
| 245 | 1 | 0 | |a Business success through service excellence |c Moira Clark and Susan Baker |
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| 300 | # | # | |a 176 pages |b illustrations |c 24 cm |
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| 520 | # | # | |a 'Business Success through Service Excellence' enables companies to embark on a journey that will transform their business and help them become a more customer centric organization in order to achieve competitive advantage. |
| 650 | # | 0 | |a Customer services |
| 700 | 1 | # | |a Baker, Susan |d 1958- |e author |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=317685 |
| 964 | # | # | |c BOK |d 01 |
Business Success Through Service Excellence