Managing quality managerial and critical perspectives

• Main Author: Kelemen, Mihaela 1968- (Author)
• Format: Book
• Language: English
• Published: London SAGE Publications 2003
• Subjects: Total quality management > Case studies > Great Britain; Total quality management; Total quality management > Great Britain
• Online Access: Click Here to View Status and Holdings.
• Physical Description: xi, 209 pages illustrations 25 cm
• Bibliography: Includes bibliographical references (p.[186]-199) and index
• ISBN: 0761969039; 0761969047

Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory. The book: - introduces readers to key concepts and issues in quality management - provides an overview of both managerial and critical perspectives on quality management - presents the 'wisdom' of quality management gurus - documents the way quality is pursued in manufacturing, service and public sector organizations - compares and contrasts hard and soft technologies of quality management - critically reviews the rhetoric of TQM and business process re-engineering (BPR) - examines the consequences of quality on stakeholders - scrutinizes the language of quality management - documents the mundane nature of quality managemnt practices through the use of real life case studies Managing Quality is an up-to-date and student-centered treatment of quality management that will be essential reading for undergraduate students of operations and quality management. It will also be extremely relevant to all MBA students, and useful reading for students of HRM, organization theory and the sociology of organizations.