The management of service operations
A concise guide to Operations Management within service organizations - the sector which interacts with and delivers services to customers. The book introduces tried and tested techniques and explores influencing factors which can affect situations, and the CD provides case studies.
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| Main Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
London
Thomson Learning
2004
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| Edition: | 2nd edition |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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The management of service operations