The management of service operations

The management of service operations

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A concise guide to Operations Management within service organizations - the sector which interacts with and delivers services to customers. The book introduces tried and tested techniques and explores influencing factors which can affect situations, and the CD provides case studies.

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Bibliographic Details
Main Authors: Wright, J. Nevan (Author), Race, Peter (Author)
Format: Book
Language:English
Published: London Thomson Learning 2004
Edition:2nd edition
Subjects:
Service industries > Management
Service industries workers
Online Access:Click Here to View Status and Holdings.
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