The management of service operations
A concise guide to Operations Management within service organizations - the sector which interacts with and delivers services to customers. The book introduces tried and tested techniques and explores influencing factors which can affect situations, and the CD provides case studies.
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| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London
Thomson Learning
2004
|
| Edition: | 2nd edition |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| 020 | # | # | |a 0826467644 |q paperback |
| 020 | # | # | |a 9780826467645 |q paperback |
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| 041 | 0 | # | |a eng |
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| 100 | 1 | # | |a Wright, J. Nevan |e author |
| 245 | 1 | 1 | |a The management of service operations |c J. Nevan Wright and Peter Race |
| 250 | # | # | |a 2nd edition |
| 264 | # | 1 | |a London |b Thomson Learning |c 2004 |
| 264 | # | 4 | |c ©2004 |
| 300 | # | # | |a xxi, 346 pages |b illustrations |c 24 cm |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 500 | # | # | |a Previous ed.: London: Cassell, 1999 |
| 504 | # | # | |a Includes bibliographical references (p. 341-342) and index |
| 520 | # | # | |a A concise guide to Operations Management within service organizations - the sector which interacts with and delivers services to customers. The book introduces tried and tested techniques and explores influencing factors which can affect situations, and the CD provides case studies. |
| 526 | 0 | # | |a OSM731 |b BM775 |5 FBM |
| 526 | 0 | # | |a Servive Operations Management |b Master in Office System Management |5 Faculty of Busniess Management |
| 650 | # | 0 | |a Service industries |x Management |
| 650 | # | 0 | |a Service industries workers |
| 700 | 1 | # | |a Race, Peter |e author |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=317216 |
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The management of service operations