Service quality research perspectives

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Bibliographic Details
Main Author:	Schneider, Benjamin 1938-
Other Authors:	White, Susan S
Format:	Book
Published:	Thousand Oaks, Calif. Sage Publications 2004
Series:	Foundations for organizational science
Subjects:	Consumer satisfaction > Research Customer services > Quality control > Research Customer services > Management > Research
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 0761921478 (Pbk.)
090	0	0	\|a HF5415.5 \|b .S338 2004
100	1	#	\|a Schneider, Benjamin \|c 1938-
245	1	1	\|a Service quality \|b research perspectives \|c Benjamin Schneider, Susan S. White
260	#	#	\|a Thousand Oaks, Calif. \|b Sage Publications \|c 2004
300	#	#	\|a xiii, 185 p. \|b ill. \|c 24 cm
490	1	#	\|a Foundations for organizational science
504	#	#	\|a Includes bibliographical references and indexes
650	#	0	\|a Consumer satisfaction \|x Research
650	#	0	\|a Customer services \|x Quality control \|x Research
650	#	0	\|a Customer services \|x Management \|x Research
700	1	#	\|a White, Susan S
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=316375
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