Customer once, client forever 12 tools for building lifetime business relationships

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Bibliographic Details
Main Author:	Buckingham, Richard 1963-
Format:	Book
Published:	Washington, D.C. Kiplinger Books, c2001
Edition:	1st ed
Subjects:	Customer services > United States Consumer satisfaction > United States
Online Access:	Click Here to View Status and Holdings.
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001	wils-315230
020	#	#	\|a 0938721828 (alk. paper)
090	0	0	\|a HF5415.5 \|b .B799 2001
100	1	#	\|a Buckingham, Richard \|c 1963-
245	1	1	\|a Customer once, client forever \|b 12 tools for building lifetime business relationships \|c Richard Buckingham ; foreword by Paul B. Brown
250	#	#	\|a 1st ed
260	#	#	\|a Washington, D.C. \|b Kiplinger Books, c2001
300	#	#	\|a xxiii, 285 p. \|b ill. \|c 25 cm
504	#	#	\|a Includes bibliographical references (p. 263-272) and index
650	#	0	\|a Customer services \|z United States
650	#	0	\|a Consumer satisfaction \|z United States
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=315230
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam