Customer culture how fedEx and other great companies put the customer first every day culture.

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Bibliographic Details
Main Author:	Basch, Michael D
Format:	Book
Language:	English
Published:	London Prentice Hall Financial Times 2003
Subjects:	Organizational effectiveness > Case studies Quality of work life Corporate culture Organizational effectiveness Customer loyalty Corporate culture > Case studies
Online Access:	Click Here to View Status and Holdings.
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