TOTAL QUALITY MANAGEMENT

For undergraduate and graduate courses in Total Quality Management, Quality Assurance, and Total Quality offered by technical, engineering, business, education, and health care departments. Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive text provide...

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Bibliographic Details
Main Authors: Besterfield, Dale H. (Author), Besterfield-Michna, Carol (Author), Besterfield, Glen H. (Author), Besterfield-Sacre, Mary (Author)
Format: Book
Language:English
Published: Upper Saddle River, N.J. Pearson/Prentice Hall 2003
Edition:THIRD EDITION
Subjects:
Online Access:Click Here to View Status and Holdings.
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100 1 # |a Besterfield, Dale H.  |e author 
245 1 0 |a TOTAL QUALITY MANAGEMENT  |c DALE H. BESTERFIELD, CAROL BESTERFIELD-MICHNA, GLEN H. BESTERFIELD, MARY BESTERFIELD-SACRE 
250 # # |a THIRD EDITION  |b International Edition 
264 # 1 |a Upper Saddle River, N.J.  |b Pearson/Prentice Hall  |c 2003 
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520 # # |a For undergraduate and graduate courses in Total Quality Management, Quality Assurance, and Total Quality offered by technical, engineering, business, education, and health care departments. Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive text provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques 
650 # 0 |a Total quality management 
700 1 # |a Besterfield-Michna, Carol  |e author 
700 1 # |a Besterfield, Glen H.  |e author 
700 1 # |a Besterfield-Sacre, Mary  |e author 
856 4 0 |z Click Here to View Status and Holdings.  |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=314538 
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