TOTAL QUALITY MANAGEMENT

• Main Authors: Besterfield, Dale H. (Author), Besterfield-Michna, Carol (Author), Besterfield, Glen H. (Author), Besterfield-Sacre, Mary (Author)
• Format: Book
• Language: English
• Published: Upper Saddle River, N.J. Pearson/Prentice Hall 2003
• Edition: THIRD EDITION
• Subjects: Total quality management
• Online Access: Click Here to View Status and Holdings.
• Physical Description: xi, 640 pages illustrations 24 cm
• Bibliography: Includes bibliographical references and index
• ISBN: 0131228099; 9780130993069

For undergraduate and graduate courses in Total Quality Management, Quality Assurance, and Total Quality offered by technical, engineering, business, education, and health care departments. Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive text provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques