The seven myths of customer management how to be customer-driven without being customer-led

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Bibliographic Details
Main Author:	Abram, John
Other Authors:	Hawkes, Paul
Format:	Book
Published:	Southern Gate, Chichester, West Sussex Hoboken, NJ John Wiley 2003
Subjects:	Customer relations > Management
Online Access:	Click Here to View Status and Holdings.
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090	0	0	\|a HF5415.5 \|b .A26 2003
100	1	#	\|a Abram, John
245	1	1	\|a The seven myths of customer management \|b how to be customer-driven without being customer-led \|c John Abram, Paul Hawkes
260	#	#	\|a Southern Gate, Chichester, West Sussex \|a Hoboken, NJ \|b John Wiley \|c 2003
300	#	#	\|a xiv, 221 p. \|b ill. \|c 24 cm
500	#	#	\|a Includes and index
650	#	0	\|a Customer relations \|x Management
700	1	#	\|a Hawkes, Paul
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=313686
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam