How to measure customer satisfaction

How to measure customer satisfaction

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Bibliographic Details
Main Author:	Hill, Nigel 1952-
Other Authors:	Brierley, John, MacDougall, Rob
Format:	Book
Published:	Burlington, VT, USA Gower 2003
Edition:	2nd ed
Subjects:	Consumer satisfaction > Evaluation
Online Access:	Click Here to View Status and Holdings.
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