How to measure customer satisfaction

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Bibliographic Details
Main Author:	Hill, Nigel 1952-
Other Authors:	Brierley, John, MacDougall, Rob
Format:	Book
Published:	Burlington, VT, USA Gower 2003
Edition:	2nd ed
Subjects:	Consumer satisfaction > Evaluation
Online Access:	Click Here to View Status and Holdings.
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100	1	#	\|a Hill, Nigel \|d 1952-
245	1	0	\|a How to measure customer satisfaction \|c Nigel Hill, John Brierley and Rob MacDougall
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260	#	#	\|a Burlington, VT, USA \|b Gower \|c 2003
300	#	#	\|a viii, 151 p. \|b ill. \|c 25 cm
500	#	#	\|a Includes index
650	#	0	\|a Consumer satisfaction \|x Evaluation
700	1	#	\|a Brierley, John
700	#	#	\|a MacDougall, Rob
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