How to measure customer satisfaction

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Bibliographic Details
Main Author: Hill, Nigel 1952-
Other Authors: Brierley, John, MacDougall, Rob
Format: Book
Published: Burlington, VT, USA Gower 2003
Edition:2nd ed
Subjects:
Online Access:Click Here to View Status and Holdings.
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Description
Item Description:Includes index
Physical Description:viii, 151 p. ill. 25 cm
ISBN:9780566085956 (pbk.)
056608595X (pbk.)