Managing quality an integrative approach
For undergraduate and graduate courses in quality management, found in the department of management, operations management, marketing, or engineering. This text is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theo...
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New Jersey
Pearson
2003
©2004 |
| Edition: | Second Edition |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| 040 | # | # | |a UiTM |e rda |
| 041 | 0 | # | |a eng |
| 090 | 0 | 0 | |a HF5415.157 |b .F67 2003 |
| 100 | 1 | # | |a Foster, S. Thomas |e author |
| 245 | 1 | 0 | |a Managing quality |b an integrative approach |c S. Thomas Foster |
| 250 | # | # | |a Second Edition |
| 264 | # | 1 | |a New Jersey |b Pearson |c 2003 |
| 264 | # | 1 | |c ©2004 |
| 300 | # | # | |a xx, 518 pages |b illustrations |c 26 cm. |e 1 CD-ROM (4 3/4 in.) |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 504 | # | # | |a Includes bibliographical references and index |
| 520 | # | # | |a For undergraduate and graduate courses in quality management, found in the department of management, operations management, marketing, or engineering. This text is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing students to participate in and manage quality improvement in manufacturing, government, and service organizations. |
| 526 | 0 | # | |a OCS661 |b BA234 |5 FBM |
| 526 | 0 | # | |a Quality in Customer Service |b Bachelor of Customer Service Management (Hons.) |5 Faculty of Business and Management |
| 538 | # | # | |a System requirements: PC compatible; Microsoft Windows 98 or higher; CD-ROM drive |
| 650 | # | 0 | |a Quality control |
| 650 | # | 0 | |a Qulity of products |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=313103 |
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MANAGING QUALITY An Integrative Approach