Managing quality an integrative approach
For undergraduate and graduate courses in quality management, found in the department of management, operations management, marketing, or engineering. This text is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theo...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New Jersey
Pearson
2003
©2004 |
| Edition: | Second Edition |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Summary: | For undergraduate and graduate courses in quality management, found in the department of management, operations management, marketing, or engineering. This text is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing students to participate in and manage quality improvement in manufacturing, government, and service organizations. |
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| Physical Description: | xx, 518 pages illustrations 26 cm. 1 CD-ROM (4 3/4 in.) |
| Format: | System requirements: PC compatible; Microsoft Windows 98 or higher; CD-ROM drive |
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0131018183 |
MANAGING QUALITY An Integrative Approach