Telephone courtesy & customer service
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| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Menlo Park, Calif.
Crisp Publications
2000
|
| Edition: | 3rd ed. |
| Series: | A Fifty-Minute series book
|
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| LEADER | 00000n a2200000 a 4501 | ||
|---|---|---|---|
| 001 | wils-311557 | ||
| 020 | # | # | |a 1560525770 (pbk. : alk. paper) |
| 040 | # | # | |a DLC |d ITMB |
| 090 | 0 | 0 | |a HF5415.5 |b .F557 2000 |
| 100 | 1 | # | |a Finch, Lloyd C. |
| 245 | 1 | 0 | |a Telephone courtesy & customer service |c Lloyd Finch |
| 250 | # | # | |a 3rd ed. |
| 260 | # | # | |a Menlo Park, Calif. |b Crisp Publications |c 2000 |
| 300 | # | # | |a vi, 104 p. |b ill. |c 26 cm. |e 1 compact disk |
| 490 | 1 | # | |a A Fifty-Minute series book |
| 650 | # | 0 | |a Telephone etiquette |
| 650 | # | 0 | |a Customer services |
| 830 | # | 1 | |a A Fifty-Minute series book |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=311557 |
| 964 | # | # | |c BOK |d 01 |
| 998 | # | # | |a 00250##a002.5.2||00250##b002.5.3||00260##a002.8.2||00260##b002.8.4||00260##c002.7.6||00300##a003.4.1||00300##b003.6.1||00300##c003.5.1|| |
TELEPHONE COURTESY & CUSTOMER SERVICE