Telephone courtesy & customer service

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Bibliographic Details
Main Author: Finch, Lloyd C.
Format: Unknown
Published: Menlo Park, Calif. Crisp Publications 2000
Edition:3rd ed.
Series:A Fifty-Minute series book
Subjects:
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:vi, 104 p. ill. 26 cm. 1 compact disk
ISBN:1560525770 (pbk. : alk. paper)