Customer relationship management organizational and technological perspectives

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Bibliographic Details
Main Author:	Rajola, Federico
Format:	Book
Published:	Berlin Springer 2003
Subjects:	Customer relations > Management Customer relations > Data processing Customer relations > Technological innovations Banks and banking > Customer services
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 3540440011 (alk. paper)
040	#	#	\|a ITMB
090	0	0	\|a HF5415.5 \|b .R34 2003
100	1	#	\|a Rajola, Federico
245	1	0	\|a Customer relationship management \|b organizational and technological perspectives \|c Federico Rajola
260	#	#	\|a Berlin \|b Springer \|c 2003
300	#	#	\|a xi, 172 p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographical references (p. [155]-172)
650	#	0	\|a Customer relations \|x Management
650	#	0	\|a Customer relations \|x Data processing
650	#	0	\|a Customer relations \|x Technological innovations
650	#	0	\|a Banks and banking \|x Customer services
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=307759
964	#	#	\|c BOK \|d 01
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