Customer relationship management organizational and technological perspectives

Customer relationship management organizational and technological perspectives

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Bibliographic Details
Main Author: Rajola, Federico
Format: Book
Published: Berlin Springer 2003
Subjects:
Customer relations > Management
Customer relations > Data processing
Customer relations > Technological innovations
Banks and banking > Customer services
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xi, 172 p. ill. 24 cm
Bibliography:Includes bibliographical references (p. [155]-172)
ISBN:3540440011 (alk. paper)

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