Strategic service management beyond the moment of truth

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Bibliographic Details
Other Authors:	Boyle, Denis
Format:	Unknown
Published:	Oxford [England] Pergamon Press 1990
Edition:	1st ed
Series:	The Best of long range planning no. 7
Subjects:	Service industries > Management Strategic planning
Online Access:	Click Here to View Status and Holdings.
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MARC


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090	0	0	\|a HD9980.5 \|b .S765 1990
245	1	1	\|a Strategic service management \|b beyond the moment of truth \|c edited by Denis Boyle
250	#	#	\|a 1st ed
260	#	#	\|a Oxford [England] \|b Pergamon Press \|c 1990
300	#	#	\|a vi, 135 p. \|b ill. \|c 30 cm
490	1	#	\|a The Best of long range planning \|v no. 7
504	#	#	\|a Includes bibliographical references.
650	#	0	\|a Service industries \|x Management
650	#	0	\|a Strategic planning
700	1	#	\|a Boyle, Denis
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=30719
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