Competing in a service economy how to create a competitive advantage through service development and innovation

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Bibliographic Details
Main Author:	Gustafsson, Anders 1964 May 3-
Other Authors:	Johnson, Michael D. (Michael David)
Format:	Book
Published:	San Francisco Jossey-Bass 2003
Edition:	1st ed
Series:	University of Michigan Business School management series
Subjects:	Competition Service industries > Technological innovations > Management Customer services > Management
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 0787961566 (alk. paper)
090	0	0	\|a HF5415.5 \|b .G87 2003
100	1	#	\|a Gustafsson, Anders \|c 1964 May 3-
245	1	1	\|a Competing in a service economy \|b how to create a competitive advantage through service development and innovation \|c Anders Gustafsson, Michael D. Johnson
250	#	#	\|a 1st ed
260	#	#	\|a San Francisco \|b Jossey-Bass \|c 2003
300	#	#	\|a xv, 190 p. \|b ill. \|c 24 cm
490	1	#	\|a University of Michigan Business School management series
504	#	#	\|a Includes bibliographical references (p. 173-181) and index
650	#	0	\|a Competition
650	#	0	\|a Service industries \|x Technological innovations \|x Management
650	#	0	\|a Customer services \|x Management
700	1	#	\|a Johnson, Michael D. \|q (Michael David)
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=305586
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam