Everything you want re-inventing consumers, brands & communications
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| Format: | Unknown |
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Capstone Pub.
Oxford 2003
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | 182 p. ill. 24 cm |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 1841120197 |
Improving customer satisfaction, loyalty, and profit an integrated measurement and management system