Secret service hidden systems that deliver unforgettable customer service

Secret service hidden systems that deliver unforgettable customer service

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Bibliographic Details
Main Author: DiJulius, John R. 1964-
Format: Unknown
Published: New York AMACOM 2003
Subjects:
Customer loyalty
Consumer satisfaction
Customer services
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Table of Contents:
  • Secret service systems : creating behind-the-scenes systems
  • Secret service at work : implementing secret service systems
  • Your front line is your bottom line : the value of your front-line people
  • What are we really selling? : making it an expe

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