Secret service hidden systems that deliver unforgettable customer service

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Bibliographic Details
Main Author:	DiJulius, John R. 1964-
Format:	Book
Published:	New York AMACOM 2003
Subjects:	Customer loyalty Consumer satisfaction Customer services
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 0814471714
090	0	0	\|a HF5415.5 \|b .D558 2003
100	1	#	\|a DiJulius, John R. \|c 1964-
245	1	1	\|a Secret service \|b hidden systems that deliver unforgettable customer service \|c John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson
260	#	#	\|a New York \|b AMACOM \|c 2003
300	#	#	\|a xix, 172 p. \|b ill. \|c 23 cm
500	#	#	\|a Includes index
505	1	#	\|a Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an expe
650	#	0	\|a Customer loyalty
650	#	0	\|a Consumer satisfaction
650	#	0	\|a Customer services
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=301355
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
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