Communication IN TOURISM & HOSPITALITY Meeting the World in the Workplace
The aim of this text is to provide the student with the context and skills for effective communication in the tourism and hospitality industry. The book is structured in five parts: the customer and the context for communication; cultures meeting in the workplace; communication and the customer; com...
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| Format: | Book |
| Language: | English |
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Victoria, Australia
Hospitality Press
1997
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| Online Access: | Click Here to View Status and Holdings. |
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Professional hospitality core competencies