Communication IN TOURISM & HOSPITALITY Meeting the World in the Workplace

Communication IN TOURISM & HOSPITALITY Meeting the World in the Workplace

The aim of this text is to provide the student with the context and skills for effective communication in the tourism and hospitality industry. The book is structured in five parts: the customer and the context for communication; cultures meeting in the workplace; communication and the customer; com...

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Bibliographic Details
Main Author: Van der Wagen, Lynn (Author)
Format: Book
Language:English
Published: Victoria, Australia Hospitality Press 1997
Subjects:
Interpersonal communication
Hospitality industry > Australia
Business communication
Intercultural communication
Customer services
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