Communication IN TOURISM & HOSPITALITY Meeting the World in the Workplace

• Main Author: Van der Wagen, Lynn (Author)
• Format: Book
• Language: English
• Published: Victoria, Australia Hospitality Press 1997
• Subjects: Interpersonal communication; Hospitality industry > Australia; Business communication; Intercultural communication; Customer services
• Online Access: Click Here to View Status and Holdings.
• Physical Description: xii, 218 pages illustrations 25 cm
• Bibliography: Includes bibliographical references and index
• ISBN: 1862504733; 9781862504738

The aim of this text is to provide the student with the context and skills for effective communication in the tourism and hospitality industry. The book is structured in five parts: the customer and the context for communication; cultures meeting in the workplace; communication and the customer; communication at work and in teams; and job seeking and career development. The work covers verbal and non-verbal communication, and accessing, recording and providing information.