When customers think we don't care ending actions that self-destruct companies, customer service and jobs

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Bibliographic Details
Main Author:	Buchanan,Richard W
Format:	Unknown
Published:	New York McGraw-Hill 2002
Edition:	2nd ed
Subjects:	Marketing success Customer services Customer relations Consumer satisfaction
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 0074709305
020	#	#	\|a 9780070138636
090	0	0	\|a HF5415.5 \|b .B83 2002
100	1	#	\|a Buchanan,Richard W
245	1	0	\|a When customers think we don't care \|b ending actions that self-destruct companies, customer service and jobs \|c Richard W. Buchanan
250	#	#	\|a 2nd ed
260	#	#	\|a New York \|b McGraw-Hill \|c 2002
300	#	#	\|a viii, 288 p. \|b ill. \|c 21 cm
650	#	0	\|a Marketing success
650	#	0	\|a Customer services
650	#	0	\|a Customer relations
650	#	0	\|a Consumer satisfaction
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=298310
964	#	#	\|c BOK \|d 01
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