When customers think we don't care ending actions that self-destruct companies, customer service and jobs

When customers think we don't care ending actions that self-destruct companies, customer service and jobs

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Bibliographic Details
Main Author: Buchanan,Richard W
Format: Book
Published: New York McGraw-Hill 2002
Edition:2nd ed
Subjects:
Marketing success
Customer services
Customer relations
Consumer satisfaction
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:viii, 288 p. ill. 21 cm
ISBN:0074709305
9780070138636

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