Measuring customer satisfaction survey design, use, and statistical analysis methods

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Bibliographic Details
Main Author:	Hayes, Bob E. 1963-
Format:	Unknown
Published:	Milwaukee, Wis. ASQC Quality Press 1998
Edition:	2nd ed
Subjects:	Consumer satisfaction > Statistical methods Questionnaires > Statistical methods
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 087389362X
090	0	0	\|a HF5415.335 \|b .H39 1997
100	1	#	\|a Hayes, Bob E. \|c 1963-
245	1	0	\|a Measuring customer satisfaction \|b survey design, use, and statistical analysis methods \|c Bob E. Hayes
250	#	#	\|a 2nd ed
260	#	#	\|a Milwaukee, Wis. \|b ASQC Quality Press \|c 1998
300	#	#	\|a xviii, 278 p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographical references (p. 261-266) and index
650	#	0	\|a Consumer satisfaction \|v Statistical methods
650	#	0	\|a Questionnaires \|v Statistical methods
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=297356
964	#	#	\|c BOK \|d 01
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