Measuring customer satisfaction survey design, use, and statistical analysis methods
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| Main Author: | |
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| Format: | Unknown |
| Published: |
Milwaukee, Wis.
ASQC Quality Press
1998
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| Edition: | 2nd ed |
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xviii, 278 p. ill. 24 cm |
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| Bibliography: | Includes bibliographical references (p. 261-266) and index |
| ISBN: | 087389362X |
Analysis of customer satisfaction data a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research