Conducting the reference interview a how-to-do-it manual for librarians

One of the most difficult library activities to carry out really effectively is the seemingly simple task of conducting the reference interview. This practical guide has advice, exercises and strategies for mastering the art of efficiently discovering exactly what users what to know. For 15 years Ro...

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Bibliographic Details
Main Authors:	Ross, Catherine Sheldrick (Author), Nilsen, Kirsti (Author), Dewdney, Patricia (Author)
Format:	Book
Language:	English
Published:	London Facet 2002
Subjects:	Interviewing Reference services (Libraries) Libraries
Online Access:	Click Here to View Status and Holdings.
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