Call centers technology and techniques

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Bibliographic Details
Main Author:	Green, Jack A
Format:	Unknown
Published:	Mason, OH Thomson South-Western 2003
Subjects:	Call centers Telephone etiquette
Online Access:	Click Here to View Status and Holdings.
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001	wils-294440
020	#	#	\|a 0538726865
020	#	#	\|a 9780538726863
040	#	#	\|a ITMB
090	0	0	\|a HE8788 \|b .G74 2003
100	1	#	\|a Green, Jack A
245	1	0	\|a Call centers \|b technology and techniques \|c Jack A. Green
260	#	#	\|a Mason, OH \|b Thomson South-Western \|c 2003
300	#	#	\|a xii, 276 p. \|c 26 cm. \|e 1 CD-ROM (4 3/4 in.)
504	#	#	\|a Includes bibliographical references (p. 270) and index
650	#	0	\|a Call centers
650	#	0	\|a Telephone etiquette
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=294440
964	#	#	\|c BOK \|d 01
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